It's possible that the process didn't permit much back and forth clarifying of concepts or questions. It does seem that way reading between the lines. I've had

It's possible that the process didn't permit much back and forth clarifying of concepts or questions. It does seem that way reading between the lines. I've had some similar experiences over the years (not with Google) so it seems at least plausible to me. It's also possible, if not likely, that the author of the OP was upset, felt slighted, and is not remembering things as clearly as he or she thinks.