Thanks for the insight, I appreciate, and I see your point. My main assumption here (backed with some data and articles) is that few customers leave reviews spo

Thanks for the insight, I appreciate, and I see your point. My main assumption here (backed with some data and articles) is that few customers leave reviews spontaneously because it requires some time and energy to find the location on internet... find the review section... leave a review... so in the end of day, it is usually the unhappy customers who leave reviews which is not always fair.