3 ms·
It looks like people are voting you down, which seems a little snippy--your experiences are just as valid as the experiences of people who want to throw their l
by chipotle_coyote 9y ago
It looks like people are voting you down, which seems a little snippy--your experiences are just as valid as the experiences of people who want to throw their laptop through the wall.
I have a non-touchbar MBP with the new keyboard (and I've had it for about a year at this point), have a 15" touchbar MBP for work at my new job, and had a 13" touchbar MBP at the job I had in 2017, and none of them have had any problems. However, I usually keep the work laptops closed and use external keyboards, and I find for personal travel I tend to use my iPad with the Magic Keyboard more than the laptop. (I also have an iMac for work that requires heavy lifting.)
This is definitionally a man-bites-dog situation. "Keyboard works fine" doesn't make news; "keyboard stops working because someone at neighboring desk ate a cookie" does. I suspect that you and I are not in the minority, and that the new keyboard works fine for most people. But even if that's true, the failure rate is anecdotally orders of magnitude higher than Apple's previous keyboard design, and that makes it a problem that needs to be addressed. Like much of Apple's recent design choices, they have become too willing to compromise function to achieve form. (I know some would say they've done that for decades, but I think they mostly hit the right balance until the last 3–4 years.)
- TheOtherHobbes 9y agoEither Apple did no durability testing, or Apple did durability testing, uncovered reliability problems, and decided to launch with this keyboard anyway. My guess is option 2. Neither option is encouraging. The extent to which Genius Bar staff are aware of the problem, and whether or not they’ve received specific instructions about it, is something we can only guess at.