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Apple doesn't repair anyone's laptop on site, they're all shipped to repair centers. And if they don't stock your configuration in store, there's no way to jus

Apple doesn't repair anyone's laptop on site, they're all shipped to repair centers. And if they don't stock your configuration in store, there's no way to just hand you a new one either. I'm not saying your experience was any less shitty than it was, but there's nothing else they could have done than what they did.

BoorishBears 8y ago
If the startup was serious about uptime they’d be part of the partner program and be given a loaner on devices
- nerpderp83 8y ago
  And since that is the configuration everyone gets, they should have had it in possession already.
- greedo 8y ago
  And the cost of keeping a spare or two in-house is negligible compared to the lost productivity.
clamprecht 8y ago
This is false, they repaired my Macbook Pro in the store when the enter key started failing.
- 9935c101ab17a66 8y ago
  Depends on the country / store tbh. Canadian Apple Stores don't send any Macs out to repair centres. US stores generally do, but I think they still have the latitude to do some repairs in store.
- brandall10 8y ago
  The new one? I was told they would have to send my 1 month old, purchased from an Apple Store late 2016 MBP in for a flakey 'R' key to have the top case replaced. I asked if they could pop off the keycap and clean it and they said that they do not do that on the butterfly design.
  - bluedino 8y ago
    Replacing the key and butterfly mechanism doesn’t always work :(
    - nomel 8y ago
      I swapped my keys around for Dvorak. I moved almost every key, and they all still work. But, I can see their hesitation. It’s really easy to mess up.
      - brandall10 8y ago
        I think what he meant it is doesn't always fix the problem for problematic keys. For me, it has always fixed problems of keys that stopped working, but it doesn't seem to necessarily fix keys that double press. I assume that is related to an issue of the membrane itself or something under it.
  - clamprecht 8y ago
    No, mine is the late 2013 Macbook Pro Retina. The parent poster said "Apple doesn't repair anyone's laptop on site".
    - brandall10 8y ago
      I read "anyone" in this context to mean Apple is not discriminating against people who purchased from 3rd parties. This is in response to the GP's comment "They had the gall to tell me that since I didn't buy it directly from Apple, they wouldn't (not couldn't, wouldn't) repair it in store" - which isn't the case, this is the policy for the butterfly models.
- TwoBit 8y ago
  Probably because they keep cans of air in the back room.
zwily 8y ago
I’ve had a ton of laptop repairs done in-store. Many years ago, but still. Maybe they just don’t do them anymore?
- brandall10 8y ago
  They do plenty of laptop repairs in-store, just not this one. Unlike the earlier chiclet design they don't pop the keycaps off, they literally replace the top case. If you're out of warranty this is a $500 repair.
  - abrowne 8y ago
    And replacing the top case means removing every other component, putting them all back in, and then testing it to make sure you didn't cause any new problems!
    - tenken 8y ago
      And remember when rebuilding the laptop, 1 or 2 left-over screws from the rebuild is ok .... More than that, not ok. -- Apple Genius friend
  - mortenjorck 8y ago
    It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability. They can convert all of their facilities worldwide to renewable energy, but they can't fix a single key on a keyboard without sending the entire keyboard, aluminum housing, and lithium-ion battery to the landfill (or at best an energy-intensive recycling process)?
    - magduf 8y ago
      >It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability. You're shocked that a corporation lies?
inopinatus 8y ago
This can’t be right. I had a MBP screen and battery replaced in under two hours, on site at my nearest Apple Store, in the last six months.
- bluedino 8y ago
  If they have the parts onsite, they do
- gm-conspiracy 8y ago
  Tell us that story, please.
bluedino 8y ago
They do screen and battery replacements while you wait (or go get dinner elsewhere in the mall)
bearcherian 8y ago
I've had two repairs on my MacBook Pro done in an Apple store within the last year. They had to order the part, i dropped it off when it came in, and usually got it back within a day or two.

BoorishBears 8y ago

If the startup was serious about uptime they’d be part of the partner program and be given a loaner on devices

nerpderp83 8y ago
And since that is the configuration everyone gets, they should have had it in possession already.
greedo 8y ago
And the cost of keeping a spare or two in-house is negligible compared to the lost productivity.

clamprecht 8y ago

This is false, they repaired my Macbook Pro in the store when the enter key started failing.

9935c101ab17a66 8y ago
Depends on the country / store tbh. Canadian Apple Stores don't send any Macs out to repair centres. US stores generally do, but I think they still have the latitude to do some repairs in store.
brandall10 8y ago
The new one? I was told they would have to send my 1 month old, purchased from an Apple Store late 2016 MBP in for a flakey 'R' key to have the top case replaced. I asked if they could pop off the keycap and clean it and they said that they do not do that on the butterfly design.
- bluedino 8y ago
  Replacing the key and butterfly mechanism doesn’t always work :(
  - nomel 8y ago
    I swapped my keys around for Dvorak. I moved almost every key, and they all still work. But, I can see their hesitation. It’s really easy to mess up.
    - brandall10 8y ago
      I think what he meant it is doesn't always fix the problem for problematic keys. For me, it has always fixed problems of keys that stopped working, but it doesn't seem to necessarily fix keys that double press. I assume that is related to an issue of the membrane itself or something under it.
- clamprecht 8y ago
  No, mine is the late 2013 Macbook Pro Retina. The parent poster said "Apple doesn't repair anyone's laptop on site".
  - brandall10 8y ago
    I read "anyone" in this context to mean Apple is not discriminating against people who purchased from 3rd parties. This is in response to the GP's comment "They had the gall to tell me that since I didn't buy it directly from Apple, they wouldn't (not couldn't, wouldn't) repair it in store" - which isn't the case, this is the policy for the butterfly models.
TwoBit 8y ago
Probably because they keep cans of air in the back room.

zwily 8y ago

I’ve had a ton of laptop repairs done in-store. Many years ago, but still. Maybe they just don’t do them anymore?

brandall10 8y ago
They do plenty of laptop repairs in-store, just not this one. Unlike the earlier chiclet design they don't pop the keycaps off, they literally replace the top case. If you're out of warranty this is a $500 repair.
- abrowne 8y ago
  And replacing the top case means removing every other component, putting them all back in, and then testing it to make sure you didn't cause any new problems!
  - tenken 8y ago
    And remember when rebuilding the laptop, 1 or 2 left-over screws from the rebuild is ok .... More than that, not ok. -- Apple Genius friend
- mortenjorck 8y ago
  It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability. They can convert all of their facilities worldwide to renewable energy, but they can't fix a single key on a keyboard without sending the entire keyboard, aluminum housing, and lithium-ion battery to the landfill (or at best an energy-intensive recycling process)?
  - magduf 8y ago
    >It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability. You're shocked that a corporation lies?

inopinatus 8y ago

This can’t be right. I had a MBP screen and battery replaced in under two hours, on site at my nearest Apple Store, in the last six months.

bluedino 8y ago
If they have the parts onsite, they do
gm-conspiracy 8y ago
Tell us that story, please.

bluedino 8y ago

They do screen and battery replacements while you wait (or go get dinner elsewhere in the mall)

bearcherian 8y ago

I've had two repairs on my MacBook Pro done in an Apple store within the last year. They had to order the part, i dropped it off when it came in, and usually got it back within a day or two.