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I'm on this model and have now had to replace four keys from the QWERTY row (E, R, T, and O). The issue is that the pinchers at the top of the key no longer ho

I'm on this model and have now had to replace four keys from the QWERTY row (E, R, T, and O). The issue is that the pinchers at the top of the key no longer hold after a while, so the keys fall off. I do like having four E keys, though. (Rather than try to guess which key would fail next I just bought a bunch of E keys). When I took it to an Apple store they told me they couldn't just replace the keys and wanted to do a whole top case, leaving me without my computer for a week. I think they guessed (correctly) that if you have one key come up that the rest will follow. My "I" key is feeling loose and will probably go in the next week or two.

mattbeckman 8y ago
The "S" and "Command" keys kept falling off on my '16 MBP. Replaced them at $12/piece a few days ago from an online store. My issue appears to have been the brackets on the keys themselves perhaps broke or wore down over time due to how impressively fast and heroically accurate I type.
- 9935c101ab17a66 8y ago
  Apple Stores CAN get the keycaps for these models. I think they default to replacing the top case because replacing the keycaps themselves don't always resolve the issue, but if you ask nicely at the apple store they may be willing to give you a few extra key caps if you're willing to install them yourself!
9935c101ab17a66 8y ago
They can technically just replace the key caps, but it's possible it won't resolve the issue, or the top case may suffer more significant damage during the replacement and they don't want you to unexpectedly be without your computer for a week because the key cap repair failed. You could ask them to try it though.