Phone manufacturers do provide telephone support. I worked for Nokia's tech support and the same outsourcing company did Samsung and Motorola. The call volume

Phone manufacturers do provide telephone support. I worked for Nokia's tech support and the same outsourcing company did Samsung and Motorola. The call volume is less than the network will get, largely because the average person can manage to pound '333' (or whatever) on their phone but won't find the number for Nokia.