From experiences working at large banks with huge customer volumes and balances, the question always used to be how much more money can we make. Sometimes it fe

From experiences working at large banks with huge customer volumes and balances, the question always used to be how much more money can we make. Sometimes it feels like we don’t have to do much and it’s still a profitable machine by default. Having challenger banks makes it interesting as it pushes me to think more outside the box and have ammunition to convince internal stakeholders to experiment with new concepts. I also have a hypothesis that there are some things you can do digital-only and some things you need some human interaction so looking at what challenger banks are doing is a form of validating my hypothesis.