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Apple doesn't seem to have an official lemon limit but they replaced the top-case 5 times on my 2016 and then gave me a 2017 with the same specs (slightly faste
by hocheung20 9y ago
Apple doesn't seem to have an official lemon limit but they replaced the top-case 5 times on my 2016 and then gave me a 2017 with the same specs (slightly faster processor), and it's already crapped out already although this time they managed to replace the key and fix it.
- madeofpalk 9y agoYou’re right that there’s no official “lemon limit”, but hey do have a process for it - it’s called ‘CRU’ (Customer Replacement Unit). It’s unlikely that they’ll offer it unprompted, but really after three repairs I find it difficult they would deny your request to have the laptop replaced. It does require approval by a manager/“Lead Genius”, but you can get there by being reasonable.