I'd go with "Dumbass" and add "whiner" to the list. Why is it poor customer care when all Heroku did was saying no to an unjust request? You can move your sit

I'd go with "Dumbass" and add "whiner" to the list. Why is it poor customer care when all Heroku did was saying no to an unjust request? You can move your site to another hosting service, or host it yourself. "I am stuck with $1300 bill on a site that I'm not making any money on." So that means if you make money on the site, then you'd pay? What's the difference here? You're saying that because you're poor now, you don't have enough integrity to say "oops I did something wrong" and take the responsibility? I'm myself a boostrapper burning thru my savings and to tell you the truth, I do everything myself to cut on expenses. I'd love to use Heroku, but they are too expensive for me to run. So if you don't want to make another mistake, then start to accept responsibility and learn to take care of problems yourself.