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This is nice to hear. I am currently putting something together using Twilio to make it super simple to get local or tool free numbers to use as tracking numbe

by tdupree 16y ago

This is nice to hear. I am currently putting something together using Twilio to make it super simple to get local or tool free numbers to use as tracking numbers for print, web and SEM. The numbers forward on to whatever normal business number you would use, but the call information is all tracked and logged. It can also ping Google Analytics for you or ping your own custom page on your server. This way you can know exactly how many calls resulted from a print campaign, or from your website, etc.

neovive 16y ago
I was interested in implementing something similar for a web directory that would enable tracking offline phone conversions via Twilio. I was going to use click-to-call, however, click-to-call requires paying for both the inbound and outbound portion of the call. Is there a way to have one inbound number forward to a different number dynamically (depending on a phone number variable)?
- johns 16y ago
  Yes. Every request we make to you includes the 'From' number, which you can check for in your code, and return a <Dial> with the number you want to forward them to specified. http://www.twilio.com/docs/api/2010-04-01/twiml/dial http://www.twilio.com/docs/api/2010-04-01/twiml/dial
  - neovive 16y ago
    Sounds interesting. Are any outbound minutes used after the call is forwarded? I am willing to budget for the inbound connection and tracking, but paying for the entire outbound conversation would be a bit too variable.
    - dmor 16y ago
      Twilio is not currently able to hand off a call to another carrier, so you have to pay for the outbound minutes when you call out with <Dial> or the REST API to connect another party
wave 16y ago
Just in case you are not aware of the following: Twilio can't fully handover forwarded calls to another carrier; therefore, you will be charged for the length of the call rahter than for the time it takes to reroute the call to another carrier.
- tdupree 16y ago
  Yeah I'm aware of that and plan on working a metered usage for minutes into my app.

by tdupree 16y ago

neovive 16y ago

I was interested in implementing something similar for a web directory that would enable tracking offline phone conversions via Twilio. I was going to use click-to-call, however, click-to-call requires paying for both the inbound and outbound portion of the call. Is there a way to have one inbound number forward to a different number dynamically (depending on a phone number variable)?

johns 16y ago
Yes. Every request we make to you includes the 'From' number, which you can check for in your code, and return a <Dial> with the number you want to forward them to specified. http://www.twilio.com/docs/api/2010-04-01/twiml/dial http://www.twilio.com/docs/api/2010-04-01/twiml/dial
- neovive 16y ago
  Sounds interesting. Are any outbound minutes used after the call is forwarded? I am willing to budget for the inbound connection and tracking, but paying for the entire outbound conversation would be a bit too variable.
  - dmor 16y ago
    Twilio is not currently able to hand off a call to another carrier, so you have to pay for the outbound minutes when you call out with <Dial> or the REST API to connect another party

wave 16y ago

Just in case you are not aware of the following: Twilio can't fully handover forwarded calls to another carrier; therefore, you will be charged for the length of the call rahter than for the time it takes to reroute the call to another carrier.

tdupree 16y ago
Yeah I'm aware of that and plan on working a metered usage for minutes into my app.