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Why do people consistently think that an employee gives a shit about whether you continue using a service? I'm reminded of the summer I worked at the electroni
by always_good 9y ago
Why do people consistently think that an employee gives a shit about whether you continue using a service?
I'm reminded of the summer I worked at the electronics booth at Target and people would threaten to take their precious business to Walmart.
- reitanqild 9y agoWhen I do customer support I care. That's actually what I'm paid to do in thise cases.
- smt88 9y ago> Why do people consistently think that an employee gives a shit about whether you continue using a service? It's not that I think he does (or should) care. It's that his response reflects Google's public-facing attitude about their products, which are used for extremely sensitive personal issues. If that's not how things are internally, then I'm disappointed he isn't telling us (perhaps because he isn't allowed to). He (and they) have a right not to care. I have a right to take my business elsewhere and let them know I'm doing it. If enough people speak, maybe it'll be a trend instead of an anecdote and Google will change the way they treat users/customers.