I've recently been seeing an Osteopath, and I've been really delighted that his administrative staff have twice contacted me a couple of hours before appointmen

I've recently been seeing an Osteopath, and I've been really delighted that his administrative staff have twice contacted me a couple of hours before appointments to reschedule (by 30-40 minutes) as his schedule had slipped during the day. I haven't spent more than 1 or 2 minutes waiting for him. It's kind-of sad that this level of service is remarkable rather than customary.