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The call center I used to work for expected us to give one warning for such hostile behavior, and then simply hang up if the customer kept being abusive and/or
by ahje 9y ago
The call center I used to work for expected us to give one warning for such hostile behavior, and then simply hang up if the customer kept being abusive and/or threatening.
In general its, simply a bad idea to be rude to the person you expect to provide assistance.
- emodendroket 9y agoWe didn't have that, but people had figured out a way to use the hardware to hang up and bypass the monitoring and would just use it.