I think that should have been more discussed in the article. What is empathy? I'd say empathy involves understanding ("I know how you feel"), and I would call w

I think that should have been more discussed in the article. What is empathy? I'd say empathy involves understanding ("I know how you feel"), and I would call what you talk about "compassion" or goodwill/being supportive/caring for someone ("I can't say I know how it's like to be in your situation, but I can see you are suffering and I'll be there for you")