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I'd also expect a bunch of "I'm going to transfer you... oops, pressed a wrong button and it hang up!" As a customer, I've had a fair measure of mysteriously ha

• emodendroket 9y ago
  Yeah, eventually they started measuring transfers as a metric, which indeed encouraged that behavior. Of course some people would just say the issue was solved, falsely (which, you know, it was a little easier to get caught so it was higher-risk, in addition to being probably less moral), and there was also the X factor of how much you liked the customer, considering the extreme amount of verbal abuse the job entailed.
• pmoriarty 9y ago
  There was recently a story about a 911 operator being jailed for hanging up on thousands of calls.[1] If someone could get away with it at a 911 call center, it could happen anywhere... and might happen oftener than we think. [1] - https://www.sfgate.com/news/article/911-dispatcher-sentenced-to-jail-after-hanging-up-12847942.php https://www.sfgate.com/news/article/911-dispatcher-sentenced...
  • briandear 9y ago
    That Houston lady that did that didn’t care about metrics, she literally just couldn’t be bothered. “Ain’t nobody got time for that.”
    • emodendroket 9y ago
      I have to imagine there are differences between a television customer service line and emergency dispatch anyway.