4 ms·

The version I've heard might be a corollary: if you measure it, it will improve. The subtext is that the system won't improve; rather, something in the system

by sowbug 9y ago

The version I've heard might be a corollary: if you measure it, it will improve. The subtext is that the system won't improve; rather, something in the system will be sacrificed to improve the metric. The end result (usually quality) won't improve.

danzig13 9y ago
At best it probably only identifies the people to replace.
- sowbug 9y ago
  Which is often another misguided response: https://deming.org/explore/red-bead-experiment https://deming.org/explore/red-bead-experiment
  - danzig13 9y ago
    The measure can help you identify those willing workers by how the react to it though.