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Don— I was a paying customer too. Then Flickr changed their login, forcing me to get a yahoo account, which I then lost over time. So for years now, my accoun

Don— I was a paying customer too. Then Flickr changed their login, forcing me to get a yahoo account, which I then lost over time. So for years now, my account, and all the photos of my 1-3yo kid are buried and locked behind the “you need (login) and pay premium access to see all your photos”. All because that stupid yahoo login integration. Unrecoverable.

onethumb 8y ago
I will move heaven and earth to solve this for you. We're moving off of Yahoo Auth as soon as we can, but can likely fix before that (which will take awhile). Raising this up the flag pole.
- bitcoinmoney 8y ago
  Wow. The comments are gold. We should have a best of HN with materials like this and the one on foundationdb.
- 1024core 8y ago
  > We're moving off of Yahoo Auth So what will replace it? I've been a Flickr user for more than 10 years.
  - mc32 8y ago
    Maybe they'll return the Flickr logins to users?
    - happertiger 8y ago
      I would be very surprised if what they did wasn’t common sense. Their track record has been fantastic.
  - onethumb 8y ago
    Already designing and architecting that. Should be great. Stay tuned.
- gkoberger 8y ago
  Could't bring yourself to say "Oath Auth", eh?
- girvo 8y ago
  I’m the same. Worst part is, I’m pretty sure I know the account. But eh aside from getting access to that account, I have all those photos, so less stress there :)
  - onethumb 8y ago
    Let's dig in and see what we can do. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
- jedahan 8y ago
  same. I tried connecting with yahoo support a few times and I can even see the public photos of one of my accounts but cannot login or download the originals, and they could not reconcile my yahoo login account with my flickr account.
  - onethumb 8y ago
    I hope we can figure this out. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
- apiguy 8y ago
  I have the exact same issue. Anything you can do to make it possible to reclaim my account after the yahoo login nonsense would be amazing.
  - onethumb 8y ago
    We'd love to help. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
- inferiorhuman 8y ago
  Yeah I'm stuck in Yahoo purgatory too. I have a Flickr account pointing at a valid email address, and an existing desktop and mobile session for that Flickr account. However, I can't actually create a new session by logging in because Yahoo wants to do its 2FA thing with a defunct email address. I can't add a valid email address to the Yahoo account because I need to create a new session to do this. The defunct address itself is no longer associated with the Flickr account and Yahoo/Verizon support has formally abandoned account support. vOv
  - Mononokay 8y ago
    Apparently you should see: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
    - inferiorhuman 8y ago
      Perhaps. Uploads are timing out for me, it may just be time to abandon Flickr for good.
- jayliew 8y ago
  Warms my heart to see this. This is compassion for customers at its finest.
almonroth 8y ago
you can email me almonroth at flickr.com and I will try to help you.
deleted 8y ago
[deleted]
null_object 8y ago
I also allowed my Flickr pro-membership to lapse last month, simply because I couldn’t remember the Yahoo login that’d been forced on me a few years ago. I received a reminder to my normal email address, but when I tried to reset the login, the secondary email was apparently something different and probably another arbitrary Yahoo address that I’d never ever used, so at that point I gave up trying to give them my money. I’m hoping Flickr will get some serious love now. I echo the calls to make it image-focused and inclusive. I agree with others about getting rid of the stupid, self-appointed ‘awards’ spam, and about speeding-up the site generally. I doubt it needs all of that browser-crashing, CPU-intensive javascript.
- onethumb 8y ago
  I'm excited to work on all of this, and I know the Flickr team is as well. Love to help with the login if we can. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
bambax 8y ago
Me too! I used to be a paying customer (in 2005-2006 I think) and then when the login procedure changed to Yahoo, I could never figure out how it worked. I just stopped using it. I never lost any image and I'm now a happy Smugmug user/customer (ha!), so I don't really care about that anymore -- but yes, the login process is important! Many users would rather change shop than put up with crazy login procedures.

onethumb 8y ago

I will move heaven and earth to solve this for you. We're moving off of Yahoo Auth as soon as we can, but can likely fix before that (which will take awhile). Raising this up the flag pole.

bitcoinmoney 8y ago
Wow. The comments are gold. We should have a best of HN with materials like this and the one on foundationdb.
1024core 8y ago
> We're moving off of Yahoo Auth So what will replace it? I've been a Flickr user for more than 10 years.
- mc32 8y ago
  Maybe they'll return the Flickr logins to users?
  - happertiger 8y ago
    I would be very surprised if what they did wasn’t common sense. Their track record has been fantastic.
- onethumb 8y ago
  Already designing and architecting that. Should be great. Stay tuned.
gkoberger 8y ago
Could't bring yourself to say "Oath Auth", eh?
girvo 8y ago
I’m the same. Worst part is, I’m pretty sure I know the account. But eh aside from getting access to that account, I have all those photos, so less stress there :)
- onethumb 8y ago
  Let's dig in and see what we can do. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
jedahan 8y ago
same. I tried connecting with yahoo support a few times and I can even see the public photos of one of my accounts but cannot login or download the originals, and they could not reconcile my yahoo login account with my flickr account.
- onethumb 8y ago
  I hope we can figure this out. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
apiguy 8y ago
I have the exact same issue. Anything you can do to make it possible to reclaim my account after the yahoo login nonsense would be amazing.
- onethumb 8y ago
  We'd love to help. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
inferiorhuman 8y ago
Yeah I'm stuck in Yahoo purgatory too. I have a Flickr account pointing at a valid email address, and an existing desktop and mobile session for that Flickr account. However, I can't actually create a new session by logging in because Yahoo wants to do its 2FA thing with a defunct email address. I can't add a valid email address to the Yahoo account because I need to create a new session to do this. The defunct address itself is no longer associated with the Flickr account and Yahoo/Verizon support has formally abandoned account support. vOv
- Mononokay 8y ago
  Apparently you should see: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578
  - inferiorhuman 8y ago
    Perhaps. Uploads are timing out for me, it may just be time to abandon Flickr for good.
jayliew 8y ago
Warms my heart to see this. This is compassion for customers at its finest.

almonroth 8y ago

you can email me almonroth at flickr.com and I will try to help you.

deleted 8y ago

[deleted]

null_object 8y ago

I also allowed my Flickr pro-membership to lapse last month, simply because I couldn’t remember the Yahoo login that’d been forced on me a few years ago. I received a reminder to my normal email address, but when I tried to reset the login, the secondary email was apparently something different and probably another arbitrary Yahoo address that I’d never ever used, so at that point I gave up trying to give them my money. I’m hoping Flickr will get some serious love now. I echo the calls to make it image-focused and inclusive. I agree with others about getting rid of the stupid, self-appointed ‘awards’ spam, and about speeding-up the site generally. I doubt it needs all of that browser-crashing, CPU-intensive javascript.

onethumb 8y ago
I'm excited to work on all of this, and I know the Flickr team is as well. Love to help with the login if we can. See: https://news.ycombinator.com/item?id=16889578 https://news.ycombinator.com/item?id=16889578

bambax 8y ago

Me too! I used to be a paying customer (in 2005-2006 I think) and then when the login procedure changed to Yahoo, I could never figure out how it worked. I just stopped using it. I never lost any image and I'm now a happy Smugmug user/customer (ha!), so I don't really care about that anymore -- but yes, the login process is important! Many users would rather change shop than put up with crazy login procedures.