I had very similar experience at one of the large banks, no one cared about helping me, everyone just directed me to go online on their website to call the 1-80

I had very similar experience at one of the large banks, no one cared about helping me, everyone just directed me to go online on their website to call the 1-800 number. What's the point of Physical Banking Centers anymore. Not the mention the horrendous wait for the customer care to answer the phone when called.