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Sounds bad, but you should see some Citibank branches -- they dont even make the call for you nor do you get a place to sit down -- I was trying to resolve an i
by TuringNYC 9y ago
Sounds bad, but you should see some Citibank branches -- they dont even make the call for you nor do you get a place to sit down -- I was trying to resolve an issue and the representative literally took me to an in-bank phone booth, dialed the number and handed the phone to me. Basically -- deal with call-center-hell while standing up. What's the point?
The good news is that this behavior is not universal, I looked around and there are banks with great customer service (in my case, i found ChaseManhattan to be superb, though it may be due to my "tier" and how much money i keep with them.)
- samstave 9y agoWhats your "tier" and how much money do you keep with them? Please reply with mothers maiden name, SSN and DOB.
- reaperducer 9y agoOn the topic of "tiers," I have found that with Citibank, when my credit card has a small balance, I get really good phone support. If my card has a medium balance (say, $2,000 to $9,000), I get shoved off to a third-world call center. But when my balance climbs over $20,000, I get the good service again. Yes, my balance fluctuates wildly month-to-month. Travel.