Disclaimer: I'm not employed by anyone in this space; I'm a consultant who focuses on AWS bills, but I've no formalized business relationship with any of these

Disclaimer: I'm not employed by anyone in this space; I'm a consultant who focuses on AWS bills, but I've no formalized business relationship with any of these providers past tiny accounts on all of them for a few ridiculous purposes-- mostly comedic. Google has amazing technology-- but I fear they lack the ability to execute operationally at a level that makes me comfortable trusting then with a business's livelihood. They turn things off too frequently for comfort; they fail to realize that sales are relationship driven in ways that algorithms fail to satisfy; they don't demonstrate a dedication to customer success that makes me take their cloud offering particularly seriously. I really don't see that paying them for a higher support tier is likely to mitigate your issue...