Longtime fan and users of Zapier. In my previous company, we were heavy users of Zapier. Literally, the easiest way to automate most SaaS companies' internal b

Longtime fan and users of Zapier. In my previous company, we were heavy users of Zapier. Literally, the easiest way to automate most SaaS companies' internal business processes. It worked so great for us that we thought to automate some flows also for our customers (onboarding, retentions). Ie. - Send a Slack message when a user is stuck with your product and send him some helpful emails - When there's new `signup fail` event, send a Slack alert to your Customer Success team AND to my engineering team. - Send a Slack alert and an email signed by your Product Manager when a longtime paying customer reply to your NPS survey with less than 6 Zapier deals well with internal data but not so well with customer data (ie. events or interactions performed by the end customers). So, I've created a product that does just that. A few public interactive examples here (no need to signup to play with it) - https://app.plainflow.com/workflows/recipe-send-tailored-onboarding-emails https://app.plainflow.com/workflows/recipe-send-tailored-onb... - https://app.plainflow.com/workflows/recipe-slack-notification-for-churn-risk-customers https://app.plainflow.com/workflows/recipe-slack-notificatio... Curious to hear your thoughts.