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I often think three times before I decide to automate anything. As a dev, and co-founding with another dev, the direct response is always that it should be auto
by antonkm 8y ago
I often think three times before I decide to automate anything. As a dev, and co-founding with another dev, the direct response is always that it should be automated. On second thought, our billable hours are almost always better spent doing client work. This is a very relevant XKCD: https://xkcd.com/1319/ https://xkcd.com/1319/
My main work (non-dev) tools are Asana and Gmail. Asana is standalone for us (looking into adding it's Timeline which seem solid). Gmail have a couple of filters.
We use a finance setup where I just forward or email my receipts and have an accountant go through it and correct all the numbers, so this is automated for our part already (we pay about $200/mo for a personal accountant to go through it).
The one thing I think we spend too much time on is support issues. Customers will mail me personally, or my colleague, and it's hard to keep track of everything. We have a small team of students doing work on this and will soon have a custom web app solution built.
- CodeWriter23 8y agoI use Zoho Desk for tracking support tickets. It’s free up to I think 25 users. I deal with the emailed to me case by opening a ticket and copy/pasting the email into it.
- bensonn 8y agoI second Zoho, Zoho everything. I run a 1 person company and love Zoho. I think their mail is far superior to gmail, their office apps are superior to gsuite, invoicing is great too. I don't use Desk or many of their other apps, but they have them, and are integrated with each other. In a way integration is better than automation. Because it is integrated in one platform it is available to all applications. I don't know if that counts as less automation or more automation but I know it means less time spent on it for me. I have no affiliation with Zoho beyond being a happy customer.