3 ms·
It all comes in babysteps. A little here, a little there and when you look back you can't see where it all started going wrong.
by Moru 9y ago
It all comes in babysteps. A little here, a little there and when you look back you can't see where it all started going wrong.
- pdkl95 9y agoAka "Normalization of Deviance"[1]. Fix the minor problems now, or they become the new normal, eventually accumulating until a huge deviance from "normal" behavior isn't even noticed. The stories[2] about airline pilots completely ignoring checklists and unusual alarms while trying to take off with the gust lock still engaged are a shocking example of strong this effect can be. For a very good explanation of how this happens, see Richard Cook's short talk "Resilience in Complex Adaptive Systems"[3]. [1] https://en.wikibooks.org/wiki/Professionalism/Diane_Vaughan_and_the_normalization_of_deviance https://en.wikibooks.org/wiki/Professionalism/Diane_Vaughan_... [2] http://www.rapp.org/archives/2015/12/normalization-of-deviance/ http://www.rapp.org/archives/2015/12/normalization-of-devian... [3] https://www.youtube.com/watch?v=PGLYEDpNu60 https://www.youtube.com/watch?v=PGLYEDpNu60