Foul-Mouthed Zen Master says: This is one of those problems (and there are many) that the manager could've avoided by just not giving a shit. Racism for exampl

Foul-Mouthed Zen Master says: This is one of those problems (and there are many) that the manager could've avoided by just not giving a shit. Racism for example is nothing but giving a shit about something that doesn't deserve to have a shit given. Why even get involved with anything happening on the other side of the counter? Take the money, dispense the coffee, collect your paycheck, and read the community-college catalog so you can get the hell out of there someday! If someone is genuinely "in the way", people will repeatedly jostle past them annoyingly until they get the hint. It's a self-correcting system. If someone is such a foul presence that they're driving away customers, that's Starbuck's problem, and not really a big one for them either. You as the manager, meanwhile, have less to do because of it, not more; use that time to read the community-college catalog. If someone is actively threatening or harassing someone else, yelling at the top of his lungs, or committing some other actual literal crime, THEN you call the cops.