6 ms·

Apple refused to Fix our iMac Pro

43 points by anon1253 8y ago

joshstrange 8y ago
Good god... This guy is so annoying and the obviously staged shots acting like it was happening in realtime were cringy. This would be an interesting story if it wasn't so staged and the main "actor" wasn't yelling at the camera the whole time. I'd like to take this guy's side but he is so unlikable and with the level of "production" going into this video I'm honestly not sure what to believe here or how much he skewed the facts (not saying he did but he does seem like someone who would do that).
- jbawgs 8y ago
  Linus' whole schtick is cringiness, but I do enjoy his channel in general. I've never known if them to intentionally lie, and when they've been mistaken they make corrections.
  - syshum 8y ago
    it is like watching a train wreck, or video on /r/roadcam.... You want to stop watching, but you cant...
- freshmint 8y ago
  The video is rather cringe worthy but if you can get past that, the story that is trying to be told is rather worthwhile. Assuming that what is being told is truth it is silly that in 2018 finding parts to our electronics is still so difficult. Having repaired my fair share of iPhones and iPods those devices life span has increased significantly due to non-apple parts from eBay and the like. I can not begin to count the number of times I had to tell people that some parts can not be sourced to repair a very expensive device that is still very much usable if repaired.
- meikos 8y ago
  He runs a video production company lol, there will def be production value
- TazeTSchnitzel 8y ago
  He's not an actor. Linus is the head of the company who runs the channel — and also its original host.
- hahainternet 8y ago
  Is it appropriate for you to be trying to attack the guy's credibility? Seems odd that it would be the first and only response given this video.
  - joshstrange 8y ago
    I’m not attacking his credibility, I’m calling it into question. If you produce a video in a reality-tv/anger-inciting manner then I’m not going to take it at face value without knowing more.
    - syshum 8y ago
      Then you should spend a few minutes investigating the person before questioning his credibility a cursory look at the channel will see this type of over acting is common for the channel. While he is over the top, I do not doubt that Apple Refused to repair their device for their "customer" that is standard apple anyway. Apple has always been about consumerism meaning they want you to buy new devices not repair broken ones. Their policy is "If its not Warranty, buy a new one", and even under warranty it is mainly REPLACE not repair.
      - boneitis 8y ago
        I think it is super fair for the toplevel guy to question it. Linus had extremely humble beginnings and had done incredibly useful, applicable consumer research for our[the consumers he was targeting to] sake. Most of my information came from his channel when I built my PC a couple years back. As with all channels trying to be commercially stable, sponsorships, endorsements, advertising, and such will run its course. These days I don't bother to check in on Linus' Tech Tips precisely because of how commercialized and out of touch they [PRESUMABLY] have become. It's just unfortunate that tech products are constantly iterating and coming out with new gen products all the time. Another, unrelated-but-very-relevant-to-the-discussion channel that will still be relevant today I'd say would be the Brothers Green cooking channel. Check it out!
      - boneitis 8y ago
- Rjevski 8y ago
  I do hate it too; feels like I'm watching one of those stupid teenager/fake "prankster" vlog channels. I sometimes see an interesting video title from him but don't even bother because I know it's gonna be 90% bullshit drama/useless scripted backstory and 10% actual tech.
- rasz 8y ago
  You are right on the money. Exaggerated face expressions, yelling, fake drama, multiple 'live' takes, scripted 'spontaneous' videos. Its pretty much a reality tv show for young boys.
- dddw 8y ago
  yeah well, for a youtuber it aint that bad. I suspect he's a decent guy.
BugsJustFindMe 8y ago
> "And you know what else is interesting?! Mack Wel- Nope. Goodbye.
hit8run 8y ago
Whoa I also bought an iMac Pro but not being able to get it repaired makes me quite nervous.
chrisseaton 8y ago
I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it? He asks 'how the fuck does that even work?' well they just don't offer that service. If they don't want to provide a service when there is no contract, then they don't want to end of story. You can't just demand someone does a job for you that they don't want to.
- garyfirestorm 8y ago
  I think you're legally required to provide service in certain parts of the world. What if your car manufacturer refuses to provide you new radio (if the older one goes bad). That would be unacceptable. So is this.
  - perl4ever 8y ago
    I'm positive that a replacement radio is not available from the manufacturer for my car. Of course, it's 30 years old...but there has to be a limit somewhere.
    - mrguyorama 8y ago
      Car companies are required to provide OEM replacement parts for a certain time scale (possibly 5 years?). I imagine that law was put in place for exactly the same reason as this situation.
- konart 8y ago
  That's not about a demand. That's about being client-oriented. If your dishwasher breaks - you can easily find a company or a guy who will do the repairs. Same should be here. Apple doesn't want to do it? Okay, but there should be no problem finding a 3rd party who will do the job. And the whole problem in this case that you simply can't find one because of all Apple's "we won't sell you parts\we will void your license" etc bullshit.
- petercooper 8y ago
  I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it? Can you imagine if a car company tried to pull this? Oh, your car is broken, we don't sell parts, you gotta buy an entire new car everytime. Hmm, no.

43 points by anon1253 8y ago

Good god... This guy is so annoying and the obviously staged shots acting like it was happening in realtime were cringy. This would be an interesting story if it wasn't so staged and the main "actor" wasn't yelling at the camera the whole time. I'd like to take this guy's side but he is so unlikable and with the level of "production" going into this video I'm honestly not sure what to believe here or how much he skewed the facts (not saying he did but he does seem like someone who would do that).

jbawgs 8y ago
Linus' whole schtick is cringiness, but I do enjoy his channel in general. I've never known if them to intentionally lie, and when they've been mistaken they make corrections.
- syshum 8y ago
  it is like watching a train wreck, or video on /r/roadcam.... You want to stop watching, but you cant...
freshmint 8y ago
The video is rather cringe worthy but if you can get past that, the story that is trying to be told is rather worthwhile. Assuming that what is being told is truth it is silly that in 2018 finding parts to our electronics is still so difficult. Having repaired my fair share of iPhones and iPods those devices life span has increased significantly due to non-apple parts from eBay and the like. I can not begin to count the number of times I had to tell people that some parts can not be sourced to repair a very expensive device that is still very much usable if repaired.
meikos 8y ago
He runs a video production company lol, there will def be production value
TazeTSchnitzel 8y ago
He's not an actor. Linus is the head of the company who runs the channel — and also its original host.
hahainternet 8y ago
Is it appropriate for you to be trying to attack the guy's credibility? Seems odd that it would be the first and only response given this video.
- joshstrange 8y ago
  I’m not attacking his credibility, I’m calling it into question. If you produce a video in a reality-tv/anger-inciting manner then I’m not going to take it at face value without knowing more.
  - syshum 8y ago
    Then you should spend a few minutes investigating the person before questioning his credibility a cursory look at the channel will see this type of over acting is common for the channel. While he is over the top, I do not doubt that Apple Refused to repair their device for their "customer" that is standard apple anyway. Apple has always been about consumerism meaning they want you to buy new devices not repair broken ones. Their policy is "If its not Warranty, buy a new one", and even under warranty it is mainly REPLACE not repair.
    - boneitis 8y ago
      I think it is super fair for the toplevel guy to question it. Linus had extremely humble beginnings and had done incredibly useful, applicable consumer research for our[the consumers he was targeting to] sake. Most of my information came from his channel when I built my PC a couple years back. As with all channels trying to be commercially stable, sponsorships, endorsements, advertising, and such will run its course. These days I don't bother to check in on Linus' Tech Tips precisely because of how commercialized and out of touch they [PRESUMABLY] have become. It's just unfortunate that tech products are constantly iterating and coming out with new gen products all the time. Another, unrelated-but-very-relevant-to-the-discussion channel that will still be relevant today I'd say would be the Brothers Green cooking channel. Check it out!
    - boneitis 8y ago
Rjevski 8y ago
I do hate it too; feels like I'm watching one of those stupid teenager/fake "prankster" vlog channels. I sometimes see an interesting video title from him but don't even bother because I know it's gonna be 90% bullshit drama/useless scripted backstory and 10% actual tech.
rasz 8y ago
You are right on the money. Exaggerated face expressions, yelling, fake drama, multiple 'live' takes, scripted 'spontaneous' videos. Its pretty much a reality tv show for young boys.
dddw 8y ago
yeah well, for a youtuber it aint that bad. I suspect he's a decent guy.

BugsJustFindMe 8y ago

> "And you know what else is interesting?! Mack Wel- Nope. Goodbye.

hit8run 8y ago

Whoa I also bought an iMac Pro but not being able to get it repaired makes me quite nervous.

chrisseaton 8y ago

I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it? He asks 'how the fuck does that even work?' well they just don't offer that service. If they don't want to provide a service when there is no contract, then they don't want to end of story. You can't just demand someone does a job for you that they don't want to.

garyfirestorm 8y ago
I think you're legally required to provide service in certain parts of the world. What if your car manufacturer refuses to provide you new radio (if the older one goes bad). That would be unacceptable. So is this.
- perl4ever 8y ago
  I'm positive that a replacement radio is not available from the manufacturer for my car. Of course, it's 30 years old...but there has to be a limit somewhere.
  - mrguyorama 8y ago
    Car companies are required to provide OEM replacement parts for a certain time scale (possibly 5 years?). I imagine that law was put in place for exactly the same reason as this situation.
konart 8y ago
That's not about a demand. That's about being client-oriented. If your dishwasher breaks - you can easily find a company or a guy who will do the repairs. Same should be here. Apple doesn't want to do it? Okay, but there should be no problem finding a 3rd party who will do the job. And the whole problem in this case that you simply can't find one because of all Apple's "we won't sell you parts\we will void your license" etc bullshit.
petercooper 8y ago
I don't get it - they broke the computer didn't they? So why is this Apple's problem to fix it? Can you imagine if a car company tried to pull this? Oh, your car is broken, we don't sell parts, you gotta buy an entire new car everytime. Hmm, no.