> Though I am a fan of the tracker, over time it has become increasing clear it is just a psychological trick. Show some progress bar to make people happy. Many

> Though I am a fan of the tracker, over time it has become increasing clear it is just a psychological trick. Show some progress bar to make people happy. Many times I find the tracker stuck at "preparing" and only to update delivered directly. I haven't delivered in over 5 years, but when I worked there it was 100% real. It was worked into the inventory and time tracking system. At each step an employee had to key their employee # to move the pizza to the next step on the in-store computer. Generally after saucing the dough, after applying other toppings, after removing from the oven, and then when the driver finally takes it. Of course, there's no physical limitations preventing you from just passing a pizza along the toppings table and going "This one is pepperoni", so that does tend to happen during peak-hours and things get cleared in batch whenever there's a moment to breath. Usually by a manager because you need an override code when keying in too many items at a time. At least in my store, we tended to prioritize getting too many orders over too few, so this was pretty common. During big sports events and stuff we'd sometimes just pick up the phone and say "the oven is broken" to 50% of callers because we were so slammed with orders. It's better to just not take an order than deliver it an hour late. In the first case, they'll still try another order next week. I delivered at a few other stores afterwards. Mostly small Mom & Pop style places, but I also tried Burger King when they launched delivery. And all I can say from that experience is Domino's really had their shit together technologically. Burger King specifically was the worst. Domino's had a great mapping system that would plot orders. At Mom&Pop shops the owner or manager would just work it out in their head. But at Burger King, it was some crappy naive implementation where orders were assigned to drivers chronologically. So I would frequently get 2 orders on opposite sides of town, meaning one of them will be arriving cold and late. Don't specifically know where I was going with that anecdote... but while I agree Domino's isn't run like a startup at all they really had their tech together during the time I worked there, and felt much "younger" than other companies in that regard.