I tried Hetzner based on other people mentioning it on HN. Total disaster. They managed to erase my entire environment, not have any way to recover anything,

I tried Hetzner based on other people mentioning it on HN. Total disaster. They managed to erase my entire environment, not have any way to recover anything, and once my case got escalated within their company the responses I received were the most unprofessional communications I've received in my career. Honestly, I am amazed that this is a German company at all. You usually expect Germans to be more organized.. but I guess no matter where you go, the old saying is true: you get what you pay for.