I think what is interesting here is how often do you see a room of executives (the ones who actually make product decisions) watching what their users are sayin

I think what is interesting here is how often do you see a room of executives (the ones who actually make product decisions) watching what their users are saying about their products? Fluff piece aside, working in tech is tough because there is a level of "How do we deliver something new and innovative" mixed with, "What do our users actually need." In this instance, they needed one, fix their flagship product and two, they needed to innovate in the delivery space. If more companies did this type of user-centered retrospective, we would better products across the board.