It’s fascinating how the tech community is so obsessed with scaling and automation that the idea of having a five-digit support staff for a billion users is see

It’s fascinating how the tech community is so obsessed with scaling and automation that the idea of having a five-digit support staff for a billion users is seen as absurd. Companies like Google have taken this attitude to heart and seem to be absolutely determined to avoid anything that might require a linear relationship between userbase and staff numbers.