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One good chatbot could probably solve more than half of those issues.
by Raphmedia 9y ago
One good chatbot could probably solve more than half of those issues.
- mschuster91 9y agoAnd drive the other half of people to insanity. There is, in support terms, not much worse than an obvious chatbot or support personnel that only has canned responses available. You explain your problem, they come with a canned response that suggests doing what you already did AND WROTE THEM, you reply back "I already, as you advised, did XYZ and wrote you, this does not help" and get the SAME canned response bullshit back. For what the fuck did I just invest half an hour in a detailed bug report when you're not even bothering to literally read it?!