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If your website is down, your mail relay may be down, making e-mail unavailable. The phone is also a much better way to contact someone immediately, which you m
by peterwwillis 9y ago
If your website is down, your mail relay may be down, making e-mail unavailable. The phone is also a much better way to contact someone immediately, which you might want when your website is down.
- jacquesm 9y agoIf you rely on your visitors to phone you when your website is down you are doing something very wrong.
- peterwwillis 9y agoOnce I worked for a company where part of the website had been compromised by an attacker, and was being used to host some malware. We only found out when a random visitor found it, then looked through the site and found a random support address (which was supposed to be internal-only), and sent us an e-mail to tell us about it, which luckily generated a ticket which we eventually reviewed. We would have preferred someone called us immediately, in case we didn't see the ticket immediately. But we didn't have a security hotline publicly listed. Putting a phone number in a big public directory of phone numbers for when e-mail doesn't work isn't a bad idea, regardless of what anyone (including the EU) says. We've had phone books forever. This is just a phone book for domains.
- always_good 9y agoWell, that's a case for how it should be opt-in, though.
- always_good 9y agoAgreed. "My website is so critical that I want random people to be able to call me about it" is an oxymoron I don't think anybody has ever said.