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What's so outlandish about that support organization? Presumably you have the revenue to match when you have a billion users. Walmart has 2.3 million employees.
by kryptiskt 9y ago
What's so outlandish about that support organization? Presumably you have the revenue to match when you have a billion users. Walmart has 2.3 million employees.
- mikeash 9y agoIt’s fascinating how the tech community is so obsessed with scaling and automation that the idea of having a five-digit support staff for a billion users is seen as absurd. Companies like Google have taken this attitude to heart and seem to be absolutely determined to avoid anything that might require a linear relationship between userbase and staff numbers.