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What you're suggesting is how it already works. Partnered creators all have access to a creator support email (with a 1 business day SLO). Top partnered creator

What you're suggesting is how it already works. Partnered creators all have access to a creator support email (with a 1 business day SLO). Top partnered creators (aka the "creators who get paid anything meaningful") will also have a partner manager they can contact for 1-1 advice/support/etc.

pavlov 8y ago
Great. So maybe the bar for support is set too high? Someone making $50 / month on YouTube is meaningless to Google but may spend an enormous amount of time on that content in the hope of a breakout. Those are probably the people whose mental health is most at risk. It’s Alphabet’s community, they own it. Extending more support to dedicated members may not make direct business sense but it could be the right thing for long-term community health.
- ci5er 8y ago
  > ... for long-term community health I understand words like books and bricks and apples, because these words have physical referents. I have no idea what "long-term community health" means. What does that mean? And why would anyone invest more in it than in barricades and highly weaponized security guards? (I'm not actually promoting an armed response to whatever a 'community' is, I'm just using it as a rhetorical foil to try to understand the pros and cons of investing in whatever a 'community' is)
  - freehunter 8y ago
    A community is a group of people you interact with (and who interact with each other) regularly. Community health means the people are kind to each other, help each other, communicate with each other. If a community is not healthy, they don't talk to each other and view each other as enemies. If you have barricades and highly weaponized armed guards, you don't have a community. You have a war.
    - ci5er 8y ago
      > If you have barricades and highly weaponized armed guards, you don't have a community. You have a war. Or a highly pacified citizenry? ("Move on citizen. It's after dark. go home.") What role does Youtube have in making a kumbaya kind of experience?
      - freehunter 8y ago
        >Or a highly pacified citizenry? That's still a war, just a very one-sided war. >What role does Youtube have in making a kumbaya kind of experience? I'm assuming the question is "what reason does Youtube have", since their role is pretty clear: they control the platform. If they want people to keep using it, they have to keep those people happy. If they want to prevent a revolt, they have to keep people happy. Because unhappy, unstable people can turn violent. Keeping them happy won't necessarily stop all unstable people from turning violent, but you certainly do maximize that risk when you have some unstable people in your community and your community is already on the brink of a user revolt.
        ci5er 8y ago
        What's the percentage? If 80% o the peasants are revolting, and 80% of the content comes from the unrevolting peasants, do I care? I'm not advocating that they should or should not care, but if one percent are revolting and 99% comes from the other, don't you think it is time to bring out the uzis?
      - pavlov 8y ago
        > What role does Youtube have in making a kumbaya kind of experience? Why would any corporation want its customers to be happy? Some businesses certainly don't need to care. A restaurant in central Rome has an infinite supply of new tourists to feed, so they don't need to worry about whether anyone wants to come back. At the other end of the spectrum, a monopolist knows that customers have no choice and must come back regardless of how they're treated. YouTube has elements of both: there's a near-infinite supply of hopeful Internet video stars, and they also have a near-monopoly on video viewership. They might still want to keep stakeholders happy because these issues tend to brew for a long time until they blow up into public consciousness. (Facebook's promiscuous spreading of user data was known ten years ago, but they only took action now. Damage control would have been easier earlier.)
- chongli 8y ago
  But how do you tell those dedicated users apart from all the bot accounts that post millions of hours of garbage backed by a computer voice narrator?
  - isoskeles 8y ago
    Bot accounts won’t be calling customer support.
kalleboo 8y ago
Creators have these questions - "why is this seemingly harmless video demonetized?", "why are my videos not reaching the people who explicitly subscribed to me?" and support won't answer those. They blame the algos and point to you a vague list of guidelines.
- freehunter 8y ago
  >why are my videos not reaching the people who explicitly subscribed to me? Ugh Facebook. I have a community page for my town with thousands of likes, and most posts only reach 10% of the people who explicitly followed my page. Even if I pay to boost a post, I'm lucky to hit 20%. I get a lot of complaints from people who missed an event because they never saw the (sometimes multiple) Facebook posts announcing it. I mean, they could have visited the website or subscribed to the newsletter, but still... they asked Facebook to kindly show them the posts from this page, and Facebook told them "no", because "algorithm".
  - blarg1 8y ago
    computer says no.
taneq 8y ago
> Partnered creators all have access to a creator support email (with a 1 business day SLO) Does that still apply if they get summarily "de-partnered"?
- deleted 8y ago
  [deleted]

pavlov 8y ago

Great. So maybe the bar for support is set too high? Someone making $50 / month on YouTube is meaningless to Google but may spend an enormous amount of time on that content in the hope of a breakout. Those are probably the people whose mental health is most at risk. It’s Alphabet’s community, they own it. Extending more support to dedicated members may not make direct business sense but it could be the right thing for long-term community health.

ci5er 8y ago
> ... for long-term community health I understand words like books and bricks and apples, because these words have physical referents. I have no idea what "long-term community health" means. What does that mean? And why would anyone invest more in it than in barricades and highly weaponized security guards? (I'm not actually promoting an armed response to whatever a 'community' is, I'm just using it as a rhetorical foil to try to understand the pros and cons of investing in whatever a 'community' is)
- freehunter 8y ago
  A community is a group of people you interact with (and who interact with each other) regularly. Community health means the people are kind to each other, help each other, communicate with each other. If a community is not healthy, they don't talk to each other and view each other as enemies. If you have barricades and highly weaponized armed guards, you don't have a community. You have a war.
  - ci5er 8y ago
    > If you have barricades and highly weaponized armed guards, you don't have a community. You have a war. Or a highly pacified citizenry? ("Move on citizen. It's after dark. go home.") What role does Youtube have in making a kumbaya kind of experience?
    - freehunter 8y ago
      >Or a highly pacified citizenry? That's still a war, just a very one-sided war. >What role does Youtube have in making a kumbaya kind of experience? I'm assuming the question is "what reason does Youtube have", since their role is pretty clear: they control the platform. If they want people to keep using it, they have to keep those people happy. If they want to prevent a revolt, they have to keep people happy. Because unhappy, unstable people can turn violent. Keeping them happy won't necessarily stop all unstable people from turning violent, but you certainly do maximize that risk when you have some unstable people in your community and your community is already on the brink of a user revolt.
      - ci5er 8y ago
        What's the percentage? If 80% o the peasants are revolting, and 80% of the content comes from the unrevolting peasants, do I care? I'm not advocating that they should or should not care, but if one percent are revolting and 99% comes from the other, don't you think it is time to bring out the uzis?
    - pavlov 8y ago
      > What role does Youtube have in making a kumbaya kind of experience? Why would any corporation want its customers to be happy? Some businesses certainly don't need to care. A restaurant in central Rome has an infinite supply of new tourists to feed, so they don't need to worry about whether anyone wants to come back. At the other end of the spectrum, a monopolist knows that customers have no choice and must come back regardless of how they're treated. YouTube has elements of both: there's a near-infinite supply of hopeful Internet video stars, and they also have a near-monopoly on video viewership. They might still want to keep stakeholders happy because these issues tend to brew for a long time until they blow up into public consciousness. (Facebook's promiscuous spreading of user data was known ten years ago, but they only took action now. Damage control would have been easier earlier.)
chongli 8y ago
But how do you tell those dedicated users apart from all the bot accounts that post millions of hours of garbage backed by a computer voice narrator?
- isoskeles 8y ago
  Bot accounts won’t be calling customer support.

kalleboo 8y ago

Creators have these questions - "why is this seemingly harmless video demonetized?", "why are my videos not reaching the people who explicitly subscribed to me?" and support won't answer those. They blame the algos and point to you a vague list of guidelines.

freehunter 8y ago
>why are my videos not reaching the people who explicitly subscribed to me? Ugh Facebook. I have a community page for my town with thousands of likes, and most posts only reach 10% of the people who explicitly followed my page. Even if I pay to boost a post, I'm lucky to hit 20%. I get a lot of complaints from people who missed an event because they never saw the (sometimes multiple) Facebook posts announcing it. I mean, they could have visited the website or subscribed to the newsletter, but still... they asked Facebook to kindly show them the posts from this page, and Facebook told them "no", because "algorithm".
- blarg1 8y ago
  computer says no.

taneq 8y ago

> Partnered creators all have access to a creator support email (with a 1 business day SLO) Does that still apply if they get summarily "de-partnered"?

deleted 8y ago
[deleted]