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> They prefer calling it 'customer-centric' If they'd like to be actually customer-centric, they can start by implementing a search that doesn't rank counterfe
by Lionsion 9y ago
> They prefer calling it 'customer-centric'
If they'd like to be actually customer-centric, they can start by implementing a search that doesn't rank counterfeit products with a single 5-star review over real ones with 5000 reviews and an average rating of 4.9.
I feel like Amazon's reputation for being "customer-centric" doesn't actually reflect their current practices, but instead it leans heavily on past reputation (when their competitors were worse) and a convenient return policy that papers over problems.
- nasredin 9y agoNext you gonna ask for something crazy like "sort by number of reviews" and "consistant UI on product pages"? The technology is not there yet man!
- faster 9y agoI'm not ignoring your point, but I use a Chrome extension to sort by number of reviews. https://chrome.google.com/webstore/detail/sortem-for-amazon/mdndolfmfhghpecjangdinmnccngfiha https://chrome.google.com/webstore/detail/sortem-for-amazon/...