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This needs to be memorialized. Understanding this, of course, explains Google's approach to customer, er, consumer service. Much to their nonpaying consumers'
by zach 16y ago
This needs to be memorialized. Understanding this, of course, explains Google's approach to customer, er, consumer service.
Much to their nonpaying consumers' chagrin, naturally. Because consumers' support and service expectation does scale with the price they pay, but not all the way to zero!
On the business side, nonpaying consumers are cheaper to scale up than any product you can sell. Which is a blessing and a curse...
- bpm140 16y agoThe guy who said it is Andrew Lewis. Might I suggest "Lewis's Law"?
- zach 16y agoI would've thought there would be a legitimate claim on the name already, but it appears not. Lewis's Law it is!
- michaelfairley 16y agoGoogle still isn't particularly good at dealing with their paying customers though. AdWords support is OK at best, but lack of support basically killed the Nexus One.