All of my support/repair experiences to date have been pretty underwhelming at best. I'm not sure if I'm missing something, but are the options for small busin

All of my support/repair experiences to date have been pretty underwhelming at best. I'm not sure if I'm missing something, but are the options for small business support for Apple machines that don't involve either 8-10 days without a machine, or wasting time going to/waiting/from an apple store. The contrast between business support for say, Dell, is staggering.