I buy a lot on ebay, and have never struggled to raise and receive refunds. Simply go to 'Purchases', hit the item and then hit 'More options' and then 'this it

I buy a lot on ebay, and have never struggled to raise and receive refunds. Simply go to 'Purchases', hit the item and then hit 'More options' and then 'this item hasn't arrived'. Usually refund you in days. If that doesn't work you can also claim via PayPal and then on top of that you can claim via your credit card or debit card - all will happily return your money if the seller can't prove the item was delivered. Even if you didn't pay for recorded mail. This is one of the reasons I don't sell via ebay/PayPal any more - too high a chance of someone claiming a fake refund.