I kinda disagree with this. Its the company's job to be on top of whichever forum its users are using to discuss its products, especially looking out for securi

I kinda disagree with this. Its the company's job to be on top of whichever forum its users are using to discuss its products, especially looking out for security/safety issues. While it would nice for the Op to directly contact the company, I'd place more of the weight of responsibility on the company than the user.