I used Checkr once for screening an employee and had a terrible experience. After two weeks, the check was still pending as they had to do some sort of manual

I used Checkr once for screening an employee and had a terrible experience. After two weeks, the check was still pending as they had to do some sort of manual process with the courts in Los Angeles to complete it. I didn't find their service useful because of the delays and was promised many times that the report would be done shortly. Eventually I gave up and went to another service. I asked for a refund after about two weeks and was told NO, because the check had already been initiated. I don't think it's an acceptable SLA (two weeks or more) for a background check - most services turn these around in a couple of days.