You might be surprised at how many people happily buy into the PR statements, taking them as genuine expressions of intent. I was talking with someone just yes

You might be surprised at how many people happily buy into the PR statements, taking them as genuine expressions of intent. I was talking with someone just yesterday about Zuckerberg's Congressional hearings. They don't know a whole lot about technology or the internet, but are generally thoughtful and good at what they do. What do you think their view was? 'Good on him for taking responsibility and apologizing - he seemed sincere and reasonable. I feel much better about the whole thing.' I'm getting better at biting my tongue, but I wanted to suggest that I had a bridge to sell them.