I recall once when a storm knocked down the cable lines in my neighbor's yard. He called Comcast to report the downed line however he wasn't a customer but som

I recall once when a storm knocked down the cable lines in my neighbor's yard. He called Comcast to report the downed line however he wasn't a customer but some how got an appointment to come out on my account. I received a call confirming the appointment time the day it was set to happen. Aother interesting quirk of their system is that if you ever contact them about your account, whatever phone number you use to contact them is automatically added to their CRM system and associated with your account. That phone number is not shown on your account though if you login to check. I know this because I received a marketing call at my Office Desk Phone regarding my home account. The agent asked for me by name and then said something like "hi, I was calling to discuss your account that services <my address>". I logged into my Account on their website and verified that my office phone number was not associated with my account. Then I interrupted their script to ask how they got the number and they said that it was associated with my account.