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> When NYT wouldn't let me cancel without a phone call, I simply canceled the sub via PayPal. They sent me nasty collection agency-style "your account is past d
by distances 9y ago
> When NYT wouldn't let me cancel without a phone call, I simply canceled the sub via PayPal. They sent me nasty collection agency-style "your account is past due" emails before finally canceling, 2 months after I stopped paying them.
I don't know how widespread problem this is, but definitely affects Germany too: companies have asymmetric requirements for signup and cancellation. We should get legislation that lets consumers cancel with the same method they used to subscribe.
In Germany companies won't accept non-payment as cancellation though, and will send your bill to collections.