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I wouldn’t be as quick to blame the downfall of Zipcar’s quality on deliberate sabotage. I began using them in 2009 and even back then it was cheaper in a numb

I wouldn’t be as quick to blame the downfall of Zipcar’s quality on deliberate sabotage. I began using them in 2009 and even back then it was cheaper in a number of instances to rent a car for more than short periods. Where ZipCar excelled (I haven’t used it for a number of years) was being able to not own a car and effortlessly get one for an errand or quick trip. These days I rent far more often, and even being part of elite programs and being very experienced with the process it is still far more of a hassle than simply approaching a car you’ve booked online, tapping your RFID card and driving away. I think ZipCar theoretically still has utility for that type of use-case. A big drawback also was the inability to select a one-way trip. Sometimes you want to get somewhere and stay for a while, and it’s simply not cost-effective (or efficient) to tie up a car for 3 or 8 hours vs. just driving there. I believe this is a use case that Car2Go addresses, although I haven’t yet used that.

mynameisvlad 8y ago
> These days I rent far more often, and even being part of elite programs and being very experienced with the process it is still far more of a hassle than simply approaching a car you’ve booked online, tapping your RFID card and driving away. Really? The last time I rented a car in MIA, I showed up, was Enterprise Executive so I went and could choose any of a few dozen cars that had the keys already in the ignition. After that, I drove up to the exit at which point the person pulled up my reservation, scanned the car, and gave me the paperwork. I was out in less than 5 minutes from when I chose the car. Return was just as easy, just pulled into the lot, someone scanned the car and sent me on my way. Granted, it's not as easy as RFID and go, and I don't have that much experience with rentals because I don't use them often, but I wouldn't call it "far more" of a hassle, at least in my limited experience.
- astura 8y ago
  Jesus, limited experience indeed! That's how bigger airport car rentals work, you've obviously never rented a car outside an airport location. Non airport car rental locations usually take a lot longer to go through the whole process, no streamlined/staffless way to rent, and have limited hours and a much smaller staff. I think the one by my house is even closed on Sundays. If you have some jackoff in front of you who is fighting with the staff about being turned away for not having a credit card you end up having to wait for the staff to deal with that before they can process your rental[1]. I've also had to wait for the car to be cleaned in the past when they got unexpectedly busy. On top of that airports are usually not located near where people live. The vast majority of people renting a Zipcar for a day trip are not going to want to go to an airport to pick up their car. Airport rentals can get significantly backed up during busy times. I've gotten totally gridlocked in the rental car parking lot before. [1] actually happened to me
  - ImSkeptical 8y ago
    Speaking as someone who has been turned away for not having a credit card, that is frustrating. In my case, I had paid for a "luxury" car rental for the weekend for a fun getaway, only to be told at the stand that my debit card wouldn't do. They also wouldn't accept a credit card number. I think if you take someone's payment instrument, and that payment instrument isn't valid to use the service you provide, you should warn the user or not take the payment. Poor customer experience. I'm trying to say that I can understand fighting with the rental car service over it. In fact, you may have been behind me! (You'll be pleased (or not) to know that in my case I was fully refunded after threatening to dispute the charge with the bank, and had to walk down the street to a different rental car place where they did permit me to rent a luxury car without a credit card.)
- ghaff 8y ago
  I can see the parent's comment. Rentals are fine when you're flying in if you want your own transportation. In a city, the locations and their hours are usually pretty limited. I sometimes do rentals from a city location--usually to return to the airport--but it's always a bit of a hassle.
lsc 8y ago
>These days I rent far more often, and even being part of elite programs and being very experienced with the process it is still far more of a hassle than simply approaching a car you’ve booked online, tapping your RFID card and driving away. I don't have a car right now... and while I haven't rented a car lately, (I'm willing to pay extra for uber/lyft as it means I don't have to drive or deal with parking) I do pretty regularly rent a uhaul van, as the on demand hauling solutions are less convenient and/or more expensive, in my opinion. The uhaul process is app-based and can be done at the last minute with your cellphone. They do want a cellphone photo of you and of your license, which is then verified quite slowly, but I don't have to personally interact with any humans to get my uhaul van, and it's usually pretty quick.
enhanceye 8y ago
Zipcar no longer offers reasonable customer service, which means you may not be able to unlock your car, report problems, or extend a reservation. If you call, it will be at least 10 minutes of holding, not so nice when you are locked out of the car you paid for. If your rental car has problems, you want to be able to contact someone who can help. Even if you do get a person on the line, you will find them not very willing to help in any way. Getaround is not much better, but if you already know the car owner, it can be good.

mynameisvlad 8y ago

> These days I rent far more often, and even being part of elite programs and being very experienced with the process it is still far more of a hassle than simply approaching a car you’ve booked online, tapping your RFID card and driving away. Really? The last time I rented a car in MIA, I showed up, was Enterprise Executive so I went and could choose any of a few dozen cars that had the keys already in the ignition. After that, I drove up to the exit at which point the person pulled up my reservation, scanned the car, and gave me the paperwork. I was out in less than 5 minutes from when I chose the car. Return was just as easy, just pulled into the lot, someone scanned the car and sent me on my way. Granted, it's not as easy as RFID and go, and I don't have that much experience with rentals because I don't use them often, but I wouldn't call it "far more" of a hassle, at least in my limited experience.

astura 8y ago
Jesus, limited experience indeed! That's how bigger airport car rentals work, you've obviously never rented a car outside an airport location. Non airport car rental locations usually take a lot longer to go through the whole process, no streamlined/staffless way to rent, and have limited hours and a much smaller staff. I think the one by my house is even closed on Sundays. If you have some jackoff in front of you who is fighting with the staff about being turned away for not having a credit card you end up having to wait for the staff to deal with that before they can process your rental[1]. I've also had to wait for the car to be cleaned in the past when they got unexpectedly busy. On top of that airports are usually not located near where people live. The vast majority of people renting a Zipcar for a day trip are not going to want to go to an airport to pick up their car. Airport rentals can get significantly backed up during busy times. I've gotten totally gridlocked in the rental car parking lot before. [1] actually happened to me
- ImSkeptical 8y ago
  Speaking as someone who has been turned away for not having a credit card, that is frustrating. In my case, I had paid for a "luxury" car rental for the weekend for a fun getaway, only to be told at the stand that my debit card wouldn't do. They also wouldn't accept a credit card number. I think if you take someone's payment instrument, and that payment instrument isn't valid to use the service you provide, you should warn the user or not take the payment. Poor customer experience. I'm trying to say that I can understand fighting with the rental car service over it. In fact, you may have been behind me! (You'll be pleased (or not) to know that in my case I was fully refunded after threatening to dispute the charge with the bank, and had to walk down the street to a different rental car place where they did permit me to rent a luxury car without a credit card.)
ghaff 8y ago
I can see the parent's comment. Rentals are fine when you're flying in if you want your own transportation. In a city, the locations and their hours are usually pretty limited. I sometimes do rentals from a city location--usually to return to the airport--but it's always a bit of a hassle.

lsc 8y ago

>These days I rent far more often, and even being part of elite programs and being very experienced with the process it is still far more of a hassle than simply approaching a car you’ve booked online, tapping your RFID card and driving away. I don't have a car right now... and while I haven't rented a car lately, (I'm willing to pay extra for uber/lyft as it means I don't have to drive or deal with parking) I do pretty regularly rent a uhaul van, as the on demand hauling solutions are less convenient and/or more expensive, in my opinion. The uhaul process is app-based and can be done at the last minute with your cellphone. They do want a cellphone photo of you and of your license, which is then verified quite slowly, but I don't have to personally interact with any humans to get my uhaul van, and it's usually pretty quick.

enhanceye 8y ago

Zipcar no longer offers reasonable customer service, which means you may not be able to unlock your car, report problems, or extend a reservation. If you call, it will be at least 10 minutes of holding, not so nice when you are locked out of the car you paid for. If your rental car has problems, you want to be able to contact someone who can help. Even if you do get a person on the line, you will find them not very willing to help in any way. Getaround is not much better, but if you already know the car owner, it can be good.