I've been using Zipcar for many years. It used to be great. In the last couple of years their service has really declined (probably since the Avis acquisition).

I've been using Zipcar for many years. It used to be great. In the last couple of years their service has really declined (probably since the Avis acquisition). In the last year I had so many issues. Once the car wasn't present and no on knew where the car is. They wanted to relocate me to a car two towns away. Another time the car was broken and they didn't bother doing anything about it. Cars are often dirty with pets hair. And they are really cheap about refunds, you need to call and argue with them. I now use Zipcar only when I have to. Will probably not renew my annal membership when it expires.