So true. It also helps to have at least one person that feels ownership towards the knowledge management subject and it's systems (and builds up that culture, y

So true. It also helps to have at least one person that feels ownership towards the knowledge management subject and it's systems (and builds up that culture, you're talking about). The best systems won't work well if there's nobody who puts thought into it and continually works on improving or "gardening" the knowledge system.