Co-founder here. We use Segment Webhooks to access your users' real-time data feed, for example, who your users are and what they do inside your app. Whenever a

Co-founder here. We use Segment Webhooks to access your users' real-time data feed, for example, who your users are and what they do inside your app. Whenever a user completes an event in your app (for example, create a project or add a user), Segment sends a message to the Traitly platform and Traitly checks whether the event the user performed is a key event shown inside the User Success Bot. If it is, we remove it from the list of key events the user sees and we increase their progress score. If you need any more information on this, feel free to follow up here or contact me directly at aaron@traitly.com