The best solution is to not show the secret answer to the representative. Let them type in guesses until they get it right. It’s so nonsensical that we put such

The best solution is to not show the secret answer to the representative. Let them type in guesses until they get it right. It’s so nonsensical that we put such a critical duty on tired, rushed, poorly trained, and poorly paid workers. I’m guessing that would cost the company more money, though, by adding friction and making the call take 3.5 seconds longer.