4 ms·

Hard to know if this was done on purpose, or if the third party replacement parts are actually substandard/not-to-spec and therefore naturally not QA'd at Apple

by 0x0 9y ago

Hard to know if this was done on purpose, or if the third party replacement parts are actually substandard/not-to-spec and therefore naturally not QA'd at Apple.... at least until a technical root cause is found?

throwaway2048 9y ago
the issue is apple refuses to provide third party repairs with parts, or even specifications for parts, so its a bit of a roundabout arguement that is tantamount to saying "only apple should repair them" to blame them as they have no alternative.
- axoltl 9y ago
  That's not true. https://support.apple.com/en-lamr/aasp-program https://support.apple.com/en-lamr/aasp-program
  - throwaway2048 9y ago
    This isnt the sale of parts to people that wish to buy them, its a very stringent certification program that very few are going to meet the requirements for, and requires you do things like "Actively promote the Apple brand as part of their business along with AppleCare service and support products." "Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products." " Individuals or sole traders may not apply." Imagine these kind of restrictions being placed on car repairshops before they were allowed to buy and use replacement parts from manufacterers, there would be a massive lawsuit.
    - axoltl 9y ago
      You mentioned "third party repairs". Even Louis Rossmann has his reservations about selling to individuals: https://www.youtube.com/watch?v=FaR593TrXf8&t=493s https://www.youtube.com/watch?v=FaR593TrXf8&t=493s Plus, for TouchID enabled phones you MUST have a special rig in order to re-pair the sensor, and for FaceID you have to have a special rig to re-calibrate the sensor stack every time you open the device!
    - drewg123 9y ago
      Tesla has restrictions that are similar. Many parts are "restricted" at Tesla will not sell them unless you're a Tesla owner, or certified body shop. I'm not even sure they have any certified general repair shops.
- entropicdrifter 9y ago
  It's probably their workaround for the fact that it's illegal to actually ban users from seeking third party repairs, even in a warranty.
  - mirekrusin 9y ago
    Maybe, but maybe it's the only way they can fight problems like "replacing broken/not-broken screen at 3rd party disables fingerprint based security".
- djrogers 9y ago
  Completely untrue - if you go to Apple's own support site to schedule a repair, multiple 3rd party options are given, all of whom can acquire first-party parts from Apple.
spacehome 9y ago
If it's anything like what happened last year to the iPhone 7s it's a security issue relating to detecting a non-authentic TouchID button. It may really be a mistake, as Apple may not have a third-party screen at all to test updates with.
bluedino 9y ago
Replacement iPhone screens are of dubious quality. I had my 6S screen replaced, the first one I couldn't see with my sunglasses on and the second one the touch screen was very erratic, and the one I have now has terrible light bleed at the top.

by 0x0 9y ago

throwaway2048 9y ago

the issue is apple refuses to provide third party repairs with parts, or even specifications for parts, so its a bit of a roundabout arguement that is tantamount to saying "only apple should repair them" to blame them as they have no alternative.

axoltl 9y ago
That's not true. https://support.apple.com/en-lamr/aasp-program https://support.apple.com/en-lamr/aasp-program
- throwaway2048 9y ago
  This isnt the sale of parts to people that wish to buy them, its a very stringent certification program that very few are going to meet the requirements for, and requires you do things like "Actively promote the Apple brand as part of their business along with AppleCare service and support products." "Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products." " Individuals or sole traders may not apply." Imagine these kind of restrictions being placed on car repairshops before they were allowed to buy and use replacement parts from manufacterers, there would be a massive lawsuit.
  - axoltl 9y ago
    You mentioned "third party repairs". Even Louis Rossmann has his reservations about selling to individuals: https://www.youtube.com/watch?v=FaR593TrXf8&t=493s https://www.youtube.com/watch?v=FaR593TrXf8&t=493s Plus, for TouchID enabled phones you MUST have a special rig in order to re-pair the sensor, and for FaceID you have to have a special rig to re-calibrate the sensor stack every time you open the device!
  - drewg123 9y ago
    Tesla has restrictions that are similar. Many parts are "restricted" at Tesla will not sell them unless you're a Tesla owner, or certified body shop. I'm not even sure they have any certified general repair shops.
entropicdrifter 9y ago
It's probably their workaround for the fact that it's illegal to actually ban users from seeking third party repairs, even in a warranty.
- mirekrusin 9y ago
  Maybe, but maybe it's the only way they can fight problems like "replacing broken/not-broken screen at 3rd party disables fingerprint based security".
djrogers 9y ago
Completely untrue - if you go to Apple's own support site to schedule a repair, multiple 3rd party options are given, all of whom can acquire first-party parts from Apple.

spacehome 9y ago

If it's anything like what happened last year to the iPhone 7s it's a security issue relating to detecting a non-authentic TouchID button. It may really be a mistake, as Apple may not have a third-party screen at all to test updates with.

bluedino 9y ago

Replacement iPhone screens are of dubious quality. I had my 6S screen replaced, the first one I couldn't see with my sunglasses on and the second one the touch screen was very erratic, and the one I have now has terrible light bleed at the top.