"Things have been kind of rough, but I'm fine" = I'm borderline suicidal, at least in California. I feel like it's really got to be an exceptional case to warr

"Things have been kind of rough, but I'm fine" = I'm borderline suicidal, at least in California. I feel like it's really got to be an exceptional case to warrant "burdening" someone who is mostly an acquaintance with your drama. For ratings, as the article discussed, anything less than 5 stars is a black mark for the driver, so those ratings are reserved for the exceptionally bad. And even then, exceptionally bad I blame on the driver (not on Lyft/Uber). Confused by GPS directions, stopping halfway down the block because they app says so, wild detour because of bad Line routing... these have no impact on my rating.