I once took an uber with a driver who was deaf and couldn't speak english. In a normal situation, these two qualities were forgivable: but when he drove away w

I once took an uber with a driver who was deaf and couldn't speak english. In a normal situation, these two qualities were forgivable: but when he drove away with my luggage, I struggled to even communicate, let alone chase him down. Being told in clipped, broken, heavily-accented sentences: "Go to Uber", "call Uber", "it's with Uber". But Uber where, exactly? While I was calling all the nearby Uber locations, I kept thinking, "If this guy got 4.6 stars, do the stars mean anything? At all?" I would retrieve my stuff, finally, when his daughter took the phone explaining that he accidentally took it and then dropped it off at his local Uber... two-or-three cities away. All in all, an unpleasant eye-opener.